Privacy Policy

1. Introduction

At HoodHub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Appointment history and service preferences
• Health information relevant to services
• Payment and billing information
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

Photos and Visual Content

With your consent, we may photograph completed work for portfolio and marketing purposes. You have the right to opt out of photography at any time.

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Schedule and manage appointments
• Process payments and maintain billing records
• Communicate about services, appointments, and promotional offers
• Ensure health and safety compliance
• Maintain business records and legal compliance
• Improve our website and user experience
• Develop new services and marketing strategies

4. Information Sharing and Disclosure

We Do Not Sell Your Information

HoodHub does not sell, trade, or rent your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to legal requests
• With service providers who assist in business operations (payment processors, appointment systems)
• In case of business transfer or merger
• To protect the rights, property, or safety of HoodHub, our clients, or others

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security audits and updates
• Staff training on privacy and security practices
• Limited access to personal information on a need-to-know basis

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:

• Client records: 7 years from last service date
• Health information: As required by health regulations
• Payment records: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent for photography and marketing use
• Request a copy of your personal information
• File a complaint with relevant privacy authorities

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: